• Happy woman shaking hands at meeting

    Talent Board Research Illustrates the Importance of Candidate Experience

    Posted 02/16/2017 by Debbie Lamb, Junior Marketing Communications Manager

    Think back to your most recent hiring experience. What were the things that you remembered most? Did you have a positive or negative experience? There has been a greater focus on the candidate experience in the past year and it will only grow as more people share their job search and hiring experiences online and on social platforms. In today's social world, any impressionable experience (good and bad) can go viral in a matter of hours. Creating a good hiring experience, from filing out an application to onboarding and day-one activities, will positively affect an organization in revenue and brand reputation.

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  • Hands

    Screening and Onboarding: The Yin and Yang of Hiring

    Posted 02/15/2017 by Debbie Lamb, Junior Marketing Communications Manager

    Before working at Sterling Talent Solutions, I had no knowledge about background screening and the steps that took place after I received my offer letter. I, like many people, had no idea about the importance of having the background consent form signed or filling out the Form I-9 form electronically and how that would make the transition to my first day on the job go smoothly. By working at Sterling, I have come to realize that background screening and onboarding are both very important aspects of the hiring process. Effectively and positively moving a candidate from the job offer to the first day is a major component of a good candidate experience. Having the right procedures in place will reduce inefficiency for Human Resources, the hiring manager and most importantly, the new hire.

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  • Love spelled out on 4 hearts

    Keeping the "Honeymoon Period" Alive With Your Employees

    Posted 02/14/2017 by Debbie Lamb, Junior Marketing Communications Manager

    Candidate retention and happiness in the workplace are two key components of a successful business. Companies realize that it is becoming increasingly more important to create a better candidate experience from the very beginning-starting with the hiring process, background screening, onboarding and first few months on the job. According to Talent Management and HR (TLNT), 33% of employees knew whether they would stay with their company long-term after their first week. It is crucial for employers to engage with new hires early and often with a specific strategy and goal in mind. From the employer point of view, 78% rank employee retention as important or urgent. Turnover can be one of the most expensive problems at a company; research on the costs of replacing an employee range from 20% of their salary to 150%, depending on how you calculate it. The cost of employee turnover and the benefits of having and retaining well-trained employees are top reasons for employers’ retention concerns.

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  • Theater stage door

    Five Parallels of Theater Casting and the Candidate Experience

    Posted 02/10/2017 by Debbie Lamb, Junior Marketing Communications Manager

    To quote one of the actors trying out for a role in a play in the musical, "A Chorus Line": "Oh yeah: commercials. I almost got to squeeze a roll of toilet paper, but I lost out in the finals. Isn’t that something? Seventeen years in the business and I end up flunking toilet paper squeeze? And I was a dancing Band-Aid, that was fun." The concept is shockingly relevant to anyone who’s ever applied for a job and really wanted it. In most cases, your typical job interview doesn’t include having to sing and dance!

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  • Blocks with policies compliance

    The Revised Form I-9: Your Additional Questions Answered

    Posted 01/30/2017 by Patty Hanley, Director, Product Management

    Sterling Talent Solutions recently hosted the "Revised Form I-9" webinar to walk attendees through the changes made to Form I-9 (v. 11/14/16 N). Our presenters included Dave Basham, Form I-9 and E-Verify Subject Matter Expert (SME) from the Department of Homeland Security (DHS), and Patricia Hanley, Director of Product Management at Sterling Talent Solutions.

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  • Man in black suit in meeting

    Five EEOC Lessons Employers Need to Know

    Posted 01/20/2017 by Debbie Lamb, Junior Marketing Communications Manager

    The background screening industry is highly regulated by rules which protect both prospective candidates and the background screening companies. The industry is regulated by legislation on all levels of government from federal to state to local districts. The variety of rules can be overwhelming to an employer and if regulations are not complied with properly, an organization might have to deal with penalties. To ensure they respect the rights of applicants and employees, organizations should be aware of their obligations and develop background checking policies that take into account their particular needs, risk tolerance and legal obligations. The key to minimizing the legal risk associated with background screening checks, especially criminal record checks, is having a well-thought out hiring policy in place that accounts for applicable legislation and guidance from the Equal Opportunity Commission (EEOC)

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  • Executives in meeting

    Culture Corner: 5 Tips For Leading Culture Change

    Posted 01/18/2017 by Julia Mair, CMO

    Over the past two years, we’ve acquired four companies. As a result, our company has more than doubled in size and with this kind of growth comes positive change. We’ve added hundreds of new colleagues, ramped up our technology stack and have rethought our internal processes to ensure customers are getting the best service possible. And while bringing multiple companies together is no easy task, we’ve continued to increase revenue, invest in our technology and create a thriving, sustainable organization from our robust organic and acquisitive strategy.

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  • Holding trophy

    Spotlighting Our Commitment in 2016

    Posted 01/12/2017 by Debbie Lamb, Junior Marketing Communications Manager

    Sterling Talent Solutions provides hiring peace of mind by delivering a simpler, smarter background screening experience for employers worldwide. Our comprehensive suite of background screening solutions delivers accurate, reliable results and tools to maintain compliance throughout the hiring cycle. With 19 offices in nine countries, our team of more than 3,900 employees proudly serves over 50,000 customers around the world, including 25% of the Fortune 100!

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  • Country flags

    EEOC Updates National Origin Discrimination Guidance

    Posted 01/09/2017 by Angela Preston, Senior Vice President and Counsel, Corporate Ethics and Compliance

    The American workforce is progressively becoming more diverse. According to the Equal Employment Opportunity Commission (EEOC), the largest percentages of immigrants to the U.S. are now from Asia and Latin America. Immigrant workers are represented in every occupation in the U.S. Because of this increasing diversity, the EEOC recently issued an updated guidance to inform employers and employees how it interprets, approves and/or disapproves of court interpretations of national origin discrimination cases. This is the EEOC's first update on the national origin guidances since 2002 and reflects the EEOC's strategic plan for the next four years, which will focus on protecting vulnerable workers, including immigrant, migrant workers and underserved communities with discrimination.

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  • Erasing sad face writing happy face

    Promoting A Positive Experience for Rejected Candidates

    Posted 01/05/2017 by Debbie Lamb, Junior Marketing Communications Manager

    Candidate experience will continue to be a major topic for companies and organizations for many years to come. There are many components to ensure job candidates have a great experience starting with filling out an application to onboarding. Employer brand works hand-in-hand with candidate experience. According to LinkedIn, "One of the best ways to improve your organization's employer brand as a recruiter is to provide a great experience for your candidates whether they are offered a job or not." Every candidate interaction reflects your employer brand. Think about a terrible customer service experience you've had. You're less likely to support an organization whose customer support department treated you poorly when you needed assistance, right? Employer relationships are no exception.

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  • Child with scope and avator hat

    What Could 2017 Bring to the Background Screening Industry?

    Posted 01/03/2017 by Debbie Lamb, Junior Marketing Communication Manager

    It has been quite the year at Sterling Talent Solutions! We started off 2016 as SterlingBackcheck and ended the year as Sterling Talent Solutions after a successful merger with TalentWise in the beginning of the year. We acquired RISQ Group and Verified Person and grew to 20 offices in 9 countries with over 3,900 employees. Sterling is now trusted by over 50,000 clients worldwide, including 25% of the Fortune 100, screening 12 million candidates annually with more than 80 million searches.

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  • Mobile Hiring: A Smarter Way to Seal the Deal

    Posted 11/28/2016 by Debbie Lamb, Junior Marketing Communications Manager

    Being connected via mobile phones is a central part of modern life. With smartphones, we are connected to news, entertainment and of course our friends and family quicker and easier than anyone thought possible. The introduction of the smartphone changed modern life and if you are connected as I am, it is hard to think back to a time without them. In fact, I held out for years on getting a smartphone (and regularly called my old phone the "not-so smart" phone). Once I finally caved in and bought one, I haven’t looked back. And with the rise of mobile hiring, it looks like I made the right choice.

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  • Man at desk reading tablet in front of window

    Happiness in the Workplace

    Posted 11/22/2016 by Debbie Lamb, Junior Marketing Communications Manager

    Candidate experience. What do these two words mean to you? To me, it means that a company is thinking through every single step of the hiring process to provide a memorable journey to the candidates. Employers want to hire talented, passionate employees who love their job. If you are unhappy at your job, it will reflect in your work ethic, productivity and the product that you produce. It is becoming more and more important for companies to create a better candidate experience from the very beginning - starting with the hiring process, background screening and onboarding. Employee well-being is reflected in everything a company does from production to promotion. We write a lot about these topics, because it’s crucial to have a workforce who is aligned with an organization’s vision and enjoys their work.

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  • Growing New Employee Satisfaction With Onboarding Basics

    Posted 11/15/2016 by Debbie Lamb, Jr. MarComm Manager

    How was the first day on your job? If it wasn’t memorable, then something could be wrong. Making a great first impression to a new employee will have a lasting effect. In fact, most employees decide whether or not to stay at a new job within their first six months. Effective onboarding tells a cohesive compelling employer brand story. It engages & socializes the new hire from the beginning. It provides the skills, knowledge and tools your new employee needs to become a productive, successful team member.

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  • Is Ban the Box Out of Control?

    Posted 11/10/2016 by Debbie Lamb, Junior Marketing Communications Manager

    When filing out a job application, were you required to check a box asking if you had a criminal record? I have seen these on job applications in the past, but more and more these boxes are being eliminated because of ban the box legislations being passed across the country. While the laws could be reducing discrimination against some people being hired for a job, it can also be quite a challenge for employers.

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  • Truck driver at the wheel - thumbnail

    On the Road Again: Sleep Apnea Policy Reviewed For Truck Drivers

    Posted 11/01/2016 by Debbie Lamb, Jr. MarComm Manager

    Every day millions of trucks are on the road transporting everything from livestock to electronics to large industrial pieces. Some drivers are on short day trips while others are long-haul drivers who travel across states. As a child, I was always fascinated by the “big rigs” and how drivers were free to see the wonders of the country. I didn’t realize until I was older how vital these trucks and their drivers are in transporting goods and services in the United States.

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  • FTC Seeks Public Comments: Document Disposal Rule

    Posted 10/25/2016 by Angela Preston, SVP and Counsel, Corporate Ethics and Compliance

    Running a background check requires a few key pieces of sensitive personal information from your candidates. Identifiers including your candidate’s name, social security number, date of birth and address could easily compromise your candidate’s privacy if they fell into the wrong hands. In order to protect your candidate, it is important that information is properly disposed of to ensure privacy, security and confidentiality.

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  • Let the Retail Holiday Hiring Begin

    Posted 10/24/2016 by Debbie Lamb, Jr. MarComm Manager

    The season retail hiring season is in full swing. As you go through the holiday hiring process, it is also a good time to do a self-audit on your hiring, employee background check and onboarding process in order to hire the best staff and bring more sales to your stores during the holiday season.

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  • 5 Tips To Creating A Candidate First Experience

    Posted 10/18/2016 by Tommy Marzella, Sr. MarComm Manager

    As a marketer, I’m often thinking about the experience people have with our brand. From our website copy to our product marketing, everything is about telling a story that is engaging, easy to understand and makes us look like a problem-solving hero. But, marketing is far from the only department trying to make our company look like a rock star. In fact, when it comes to our recruiting team, a lot of time is spent thinking about how our candidate’s experience will impact whether or not they choose to come aboard.

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  • If You Want to Hire the Best and the Brightest, Start with Your Culture

    If You Want to Hire the Best and the Brightest, Start with Your Culture

    Posted 10/13/2016 by Julia Mair, Chief Marketing Officer

    As the Chief Marketing Officer, I spend a good part of every week thinking about our company’s culture – where we are, where we want to go and the journey we have to take to get there. We’re not on a simple journey; we’ve acquired four companies in the past year. On top of merging talent, technology and business processes, we’re also blending cultures while reimagining our vision and commitment to our clients and the larger world.

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  • Power Through Onboarding Basics

    Power Through Onboarding Basics

    Posted 10/13/2016 by Lauren Gus, Director Human Resources

    There are many memories that are made on the job from promotions, friendships and new experiences, but sometimes these memories blur together, especially if you have been with a company a long time. But one day always sticks out in everyone’s memory: the first day.

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  • The Importance of Happiness Analytics

    The Importance of Happiness Analytics

    Posted 10/11/2016 by Tommy Marzella, Sr. MarComm Manager

    At one point or another in your career you’re going to ask yourself, “Am I happy?” I think about this question a lot – perhaps it’s because I’m part of the Millennial generation, or perhaps it’s because I strive to live the best life I can and happiness is a non-negotiable part of that equation. But, I’m not just asking myself if I’m happy, I’m thinking about the happiness of my team – are they fulfilled with their job? Is there anything I can do to be a better mentor? Are they happy? How can I make them happier?

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  • Sterling Talent Solutions Will be at HR Technology Conference

    Sterling Talent Solutions Will be at HR Technology Conference

    Posted 09/26/2016 by Debbie Lamb, Jr MarComm Manager

    Sterling Talent Solutions is excited to be a vendor at the Human Resources Executive Technology Conference & Exposition (HR Technology) at McCormick Place in Chicago, Illinois from October 4th to 6th. The 19th Annual HR Technology Conference focuses on the business process and organizational success enabled by technology. 

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  • Form I-9 Mistakes That Can Cost You

    Form I-9 Mistakes That Can Cost You

    Posted 09/21/2016 by Debbie Lamb Jr. MarComm Manager

    The enforcement of compliance for employment eligibility and verification laws, known as Form I-9 compliance, is expected to intensify in the coming year. Companies who violate the Form I-9 mandates could face civil and criminal penalties. Criminal charges could include harboring or knowingly hiring illegal aliens, aggravated identity theft and Social Security fraud. 

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  • Master the Game of Onboarding

    Master the Game of Onboarding

    Posted 09/20/2016 by Debbie Lamb-Jr. MarComm Manager

    New employees are a business’s biggest investment and they must be treated as such. First day gifts and get-to-know-you games will drive measurable business outcomes and make a new employee feel more welcome to their new teams.

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