How Background Screening Challenges Your Candidate Experience

Posted Tuesday, September 6th, 2016 by Sterling Talent Solutions

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How Background Screening Challenges Your Candidate Experience

When it comes to recruitment, your candidate experience can make or break the perfect hire coming onboard. With fierce competition among companies for qualified candidates, you’ll want to do everything in your power to ensure that your candidate experience is nothing short of exceptional. And background screening is a large piece of the puzzle.

A couple of months ago I had the opportunity to sit with three industry thought-leaders to discuss the topic while on the show floor at SHRM. The panel included Craig Fisher (Director of Employer Brand & Talent Acquisition Marketing at CA Technologies), Gerry Crispin (Board member, Talent Board and principal and chief navigator, CareerXroads) and Richard Seldon (President & Chief Revenue Officer at Sterling Talent Solutions).

The full podcast gives you our in-depth thoughts about the challenges of getting a qualified candidate from their first interview to their first day on the job. However, I want to provide two highlights from the panel to help get you started:

  1. Collect The Right Information – We’ve all dealt with the burden of filling out a form that just seems too long. And when it comes to job applications, we feel the same way. If you’re asking your candidates to fill out a form that takes 2.5 hours, the drop-off is going to be high (and it’s even higher if its on a mobile device). This is why it is crucial to determine what information you need to collect and when you need to collect it. For example, it might not make sense to have your candidate go through a detailed online assessment before you’ve determined if they have the experience you need. Consider a two-step collection process where you’re only getting the information you need when it’s relevant – trust us, your candidates will appreciate it.
  2. Communicate Along The Way – Regardless of how long your current hiring process might be at the moment, it is essential that you are informing candidates what is happening along the way. The reality is that candidates are applying to multiple jobs and assessing their options based upon the information they have available. By having a process in place to inform them of their progress, it will help to ease their minds and offer an overall better experience. And more than likely they will share that positive experience with others in their network.

While turnaround time, price and the accuracy of your employment background check are crucial, it is the overall experience that can make or break the deal. To get all of the details, listen to our latest podcast today.

How's Your Hiring Process Podcast

This publication is for informational purposes only and nothing contained in it should be construed as legal advice. We expressly disclaim any warranty or responsibility for damages arising out this information. We encourage you to consult with legal counsel regarding your specific needs. We do not undertake any duty to update previously posted materials.